Digital Conveyancing Portal
The online portal will enable secured e-payment and digitised documents and signatories for conveyancing process for all types of properties in Singapore.
Objective
The online portal will enable secured e-payment and digitised documents and signatories for conveyancing process for all types of properties in Singapore.
Problem Statement
Design a intuitive platform for a conveyancing process that helps users -
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To understand legal procedures and documents
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Get a real-time updates and helps to communicate with conveyancers
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Online document submission and get verification using e-signature
UX Approach
Research & User Insights
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Conducting user interviews with first-time home buyers, sellers, law firm executive and estate agents to identify pain points.
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Understand their major goals
Key findings -
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Users frustrated with the number of documents and the complexity of the legal jargon
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Communication gap between the multiple parties in the property transaction
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Challenges to track the transaction timelines
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Conducting thorough due diliigence from a far is difficult & time consuming
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Lack of cost transparency
Solution Design
Design Goals -
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Simplify the conveyancing process with a user friendly interface
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Provide real-time updates and notifications
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Enable digital document submission and e-signature
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Offer clear cost breakdowns and timelines
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Manage multiple parties efficiently within the transaction
Features -
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Dashboard
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Create/Manage property trasactions
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Assign parties to the property transaction
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Document management and e-signature
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Online payment & cost calculator