Vodafone EVO
An evolution in mobile phone plans that gives customer more flexibility. Customer can buy all brand-new pay monthly phones and smartwatches available on Vodafone EVO.
About Project
EVO project is for the Vodafone UK IT department, where we work with our retail and cell centre staff to improve the software and systems they are using. Vodafone UK IT are responsible for 80% of total Vodafone sales. Siebel is the skeleton of the EVO project systems and therefore, we still have restrictions with choosing the UX components.
Research & User Insight
We're designing for the retail store advisors and contact centre advisers. In UK, Vodafone have 12000 advisors across retail stores and contact centres.
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Retail store advisors -
Managers, General product enquire advisors, Specialist technology advisors
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Contact centre advisors -
Telesales and retentions team (TSAR) - helps customers to buy new products and services also help them to retain if they want to leave Vodafone.
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Customer care team - Helps customers to purchase pay monthly, pay as you go, top up and usage queries
Design Sprint
Performed the UX designer role to recommend the best possible experience for the end users while operating within the manu tech and business limitations.
01 Get assigned -
Get assigned a jira ticket
02 Understand -
Understand the user stories and acceptance criteria in the ticket
03 Define-
Get clarification with the stakeholders about user stories & acceptance criteria
04 Design-
Draft the design solutions using DSM
05 Present -
Present ideas to the stakeholder team and received feedback on designs
06 Iterate -
Iterate designs based upon the feedback gathered from the previous step
07 Sign off-
Design have been approved in the final signoff session
08 Documentation -
Document work on the confluence